1. Information We Collect
We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include:
Personal Information
- Name and Contact Details: Full name, email address, phone number, and mailing address
- Account Information: Username, password, and account preferences
- Payment Information: Billing address and payment method details (processed securely by third-party providers)
Automatically Collected Information
- Usage Data: Pages visited, time spent on site, click patterns, and referring websites
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Providing and maintaining our services
- • Processing transactions and orders
- • Sending service-related notifications
- • Customer support and communication
Business Operations
- • Improving our website and services
- • Analyzing usage patterns and trends
- • Preventing fraud and ensuring security
- • Complying with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Consent
When you explicitly agree to data processing for specific purposes
Contract Performance
When processing is necessary to fulfill our contractual obligations
Legitimate Interest
For business operations that don't override your rights and interests
Legal Compliance
When required by applicable laws and regulations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users:
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).
Important: All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption
SSL/TLS encryption for data transmission and encryption at rest for stored data
Access Controls
Role-based access controls and regular access reviews for all systems
Monitoring
24/7 security monitoring and incident response procedures
Important: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms to exercise them:
Your Rights
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal information under certain circumstances
Right to Portability
Request transfer of your data to another service provider
Right to Object
Object to processing of your personal information for marketing purposes
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage:
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
- • Authentication and security
- • Shopping cart functionality
- • Load balancing
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
- • Google Analytics
- • Page views and user journeys
- • Performance monitoring
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
- • Social media integrations
- • Targeted advertising
- • Conversion tracking
Managing Cookie Preferences
You can control cookies through your browser settings or our cookie preference center. However, disabling certain cookies may affect website functionality.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law:
Account Information
Retained for the duration of your account plus 2 years for legal and business purposes
• Active accounts: Until account deletion
• Closed accounts: 2 years from closure
Transaction Data
Financial records retained according to tax and accounting requirements
• Transaction history: 7 years
• Tax documents: 7 years
Communication Records
Support tickets and correspondence retained for quality assurance
• Support interactions: 3 years
• Legal correspondence: 7 years
Analytics Data
Aggregated and anonymized usage data may be retained indefinitely
• Personal identifiers: 2 years
• Anonymized data: Indefinite
Data Deletion: You can request deletion of your personal information at any time. However, we may retain certain information for legal, accounting, or legitimate business purposes.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data:
Transfer Safeguards
Adequacy Decisions
Transfers to countries with adequate data protection laws as determined by relevant authorities
Standard Contractual Clauses
EU Commission-approved contractual terms for international data transfers
Binding Corporate Rules
Internal policies approved by data protection authorities for intra-group transfers
Our Data Centers
We use cloud service providers with data centers located in:
United States
AWS, Google Cloud
European Union
AWS, Microsoft Azure
Asia-Pacific
Multiple regional providers
9. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16:
Our Commitment
- We do not knowingly collect personal information from children under 16
- Parents and guardians can contact us to request deletion of their child's information
Parental Guidance: If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the information below.
10. Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws:
Notification Process
Email Notification
We'll email you about significant changes that affect your rights or obligations
Website Notice
We'll post a prominent notice on our website when the policy is updated
Effective Date
Changes will become effective on the date indicated at the top of this policy
Review Regularly: We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Contact Information
Address
24 Vicente Gullas Street
Cebu City 6000, Philippines
Phone
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday - Sunday: Closed
Data Protection Officer
For privacy-related inquiries and to exercise your rights, you can also contact our Data Protection Officer directly:
Data Subject Rights Request Form:
Submit a privacy request